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Shenzhen TitanFlying Technology Co., Ltd.

After-sale Service

What is Covered
Under this Limited Warranty, TTF warrants that each TTF product that you purchase will be free from material and workmanship defects under normal use in accordance with TTF's published product materials during the warranty period. TTF's published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.

The warranty period for different products and parts vary, please check our website to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, unless otherwise agreed upon between you and TTF.

What This After-Sales Policy Does NOT Cover
This policy does not cover the following:
×Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
×Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
×Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
×Damage caused by a non-authorized service provider.
×Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
×Damage caused by flights which did not follow instruction manual recommendations.
×Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
×Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
×Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
×Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
×Damage caused by a forced flight when components have aged or been damaged.
×Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
×Damage caused by operating the unit with a low-charged or defective battery.

WARRANTY PERIOD OF MAIN PARTS

Main Components

Warranty Period

Flight Controller

1 year

Gimbal and Camera

6 months

Motor

6 months

Remote Controller

1 year

Battery

6 Months and Charge Cycle less than 200 Times

Charger

6 months

Frame

No warranty

  • TEL:+86-755-21539034
  • FAX:0086-755-86181421
  • EMAIL:info@titanflying.com
  • ADDRESS:NO.15 Chaoyang road, Yanluo street, Songgang town, Baoan District, Shenzhen